• Enterprise-level texting platforms almost always offer efficiency features. 
  • SMS efficiency tools expedite or eliminate repetitive tasks for customer service teams. They allow your agents to focus on immediate customer needs instead of completing simple tasks over and over. 
  • SMS templates are a type of efficiency tool. In essence, they are reusable business text messages. 
  • Business-grade texting platforms enable agents to include photos and links in addition to written words within templates. They should also offer merge tokens, which empower agents to personalize mass texts.

  From Hey Market

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