Welcome to Adobe’s 2021 Technology Trends Report, our annual survey that charts the evolution of marketing, advertising, e-commerce, creative, and technology professionals around the world. Last year, we published a landmark report to celebrate a decade of Digital Trends. As we celebrated its launch, nobody could have predicted what the next 12 months would bring. Well, it certainly hasn’t been "more of the same!" The global pandemic and the sustained level of uncertainty that followed led to the most innovative period in the history of marketing, essentially rewriting the rulebook for many
businesses.
Instead of deviating from predicted trends, the dramatic events of 2020 acted as an accelerant for digital transformation. Topics that were years away from consideration are now at the top of today’s agenda. Whether demand for their products and services has increased or decreased, businesses are all grappling with the same challenges: remote working, new digital customers, the need for greater convenience, changes in buying behavior and, added to that, their employees’ and their customers’ well-being.
More than two-thirds of the companies with top-tier customer experience (CX) functions outpaced their sectors in the second half of 2020 and they were three times more likely to have "significantly outpaced" their sectors than the rest of the sample.