5 Facts Every Retail
Leader Needs to
Know for 2022
Online shopping is the dynamic force responsible for
steering the retail industry through the most recent
crisis. Because of this, there's been a drastic
evolution in this sector in the past year. According to
the National Retail Federation, retail sales will exceed
and show no signs of slowing
down in 2022.
With such an influx of buyers and business, now is
the time for retail contact center leaders to take
steps to prepare their facility and staff for the
increase in calls, demand, and high expectations for
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