Introduction

In response to the global pandemic and the heightened need to build business resiliency, healthcare organizations and consumers wholeheartedly embraced telehealth and virtual care. These technology-enabled services allowhealthcare providers to continue to deliver care and address patient concerns while mitigating the risk of coronavirus exposure among clinicians, staff, and patients. According to IDC's Consumer Experiences Survey (September 2020), 51.5% of U.S. consumers are concerned or very concerned about going to a hospital or other healthcare facility.