With an average response time of 12 hrs 10 min, you’ll miss impulse buyers who account for 40% of ecommerce purchases.
Live Chat -
Shoppers view this channel as similar to being in-store. If they aren’t receiving a reply within 30 seconds, frustration can set in.
Without a large in-house CS team to handle all of your replies, this can quickly become untenable as a solution.
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