The Problem

With an average response time of 12 hrs 10 min, you’ll miss impulse buyers who account for 40% of ecommerce purchases.

Live Chat
Shoppers view this channel as similar to being in-store. If they aren’t receiving a reply within 30 seconds, frustration can set in. 

Self-managed SMS
Without a large in-house CS team to handle all of your replies, this can quickly become untenable as a solution. 

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