Organizations today are experiencing situations and business conditions unlike anything they have seen in the past 50 years. The COVID-19 pandemic and related business conditions are leading companies to implement digital transformation and process reorganization at a rate that would have been unthinkable six months ago. To do this successfully, companies are working to improve and provide better value to their customers, shareholders, and workers. Specifically, they are looking for new ways to increase sales, reduce costs, streamline business processes, and understand their customers better by using various types of automation coupled with the ever-increasing amount of data available to them. Artificial intelligence (AI) and machine learning (ML) are key technologies that help organizations actualize digital transformation. As a result, IDC is seeing that many organizations are accelerating deployments and changing the focus of their AI projects from proof of concept (POC) to return on investment (ROI).

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