Organizations today are experiencing situations and business conditions unlike
anything they have seen in the past 50 years. The COVID-19 pandemic and related
business conditions are leading companies to implement digital transformation
and process reorganization at a rate that would have been unthinkable six months
ago. To do this successfully, companies are working to improve and provide better
value to their customers, shareholders, and workers. Specifically, they are looking
for new ways to increase sales, reduce costs, streamline business processes, and
understand their customers better by using various types of automation coupled with
the ever-increasing amount of data available to them. Artificial intelligence (AI) and
machine learning (ML) are key technologies that help organizations actualize digital
transformation. As a result, IDC is seeing that many organizations are accelerating
deployments and changing the focus of their AI projects from proof of concept (POC)
to return on investment (ROI).
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