Even amid a pandemic and an economic recession, it’s possible to democratize digital services and by doing so provide broader access to a better quality of life. This is attainable through a wider choice of more accessible and innovative products. 

An xMatters research study, The State of Automation in Incident Management, found that despite IT and developer confidence in their ability to support today’s digital services, there is a material rise in application performance issues reported by more than half of consumers. This means that organizations are challenged with the expectation not only to continue to build and innovate new services but also regularly address degradations, issues and incidents. To stay relevant, technology organizations must evolve the traditional approach to address issues.