Balance Transparency and Confidentiality When Responding to Complaints

Human Resources can be a very lonely profession. HR teams regularly face situations where they are tasked with a delicate balance of maintaining confidentiality, avoiding bias, and ensuring that complex issues are handled swiftly.  

When dealing with highly sensitive matters like harassment or discrimination complaints the stakes are even higher. Employees come forward because they trust HR to investigate and find the right solutions, and when they do and don’t hear about the process they may misconstrue silence as inaction. That is devastating to workplace culture.

There isn’t a one-size-fits-all solution, but there are several approaches to consider based on your organizational culture, values, risk tolerance, and legal advice.

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