A familiar scene plays out even in the largest companies in the world.
Your organization buys the latest and greatest technology platform—you
know, the one that promised to solve all your business challenges. You’re
full of hope, but after nine months, you’ve only rolled out one solution—
and that’s not been widely adopted by the business.
Why does this happen? What makes even the best technology fail, and
the most hopeful transformation leaders lose faith? Sometimes it’s
because the technology was oversold. Sometimes organizations try to
tackle too much too fast or lack the organizational maturity to transform
critical processes. Mostly it’s a combination of these factors.