Beyond the Hype: Chatbot Technology Demystified

The Next Wave of Chatbots

Most chatbots which use static decision trees or only NLP are designed around wrong assumptions. In our experience customers don’t approach customer service with a clear intent in mind. They contact you because they have questions or problems. Chatbots need to be able to understand these.

But they can’t because they are missing a skill that is the base of our human language: Asking relevant questions. Asking to make them understand the context of the conversation. And asking to make sure that they talk about the same thing as the customer

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In which industry do you work?

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How many people are employed by your entire organization?

Company Revenue

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