Executive Summary

Even before current conditions necessitated enormous growth in remote work, technology to support effective communications had become a critical centerpiece of helping employees to get their jobs done. The challenges for IT professionals have only grown during the COVID-19 pandemic, as they must provide high-quality and secure service for a workforce that needs to message, call, and meet virtually. To add to the headache, IT pros may lack visibility into remote access, and they do not control the last mile of connection into an employee’s home. Firms must adopt a unified approach that integrates with their cloud-based workplaces to address these challenges while keeping costs low and keeping employee adoption high. Adopting unified communications as a service (UCaaS) with SD-WAN and network security can remove obstacles in communication and give firms a competitive edge.

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