The IT support team in California Polytechnic State University’s (Cal
Poly’s) mechanical engineering department was drowning under the flood
of unique computer images that it had to maintain, and its Symantec™
Ghost™ Solution Suite implementation didn’t make the task of image
management any easier. The IT support staff for the department had to
maintain PC images for all of the lab and faculty computers.
Worse, because the department refreshes lab equipment every school
year, preparing unique images for each of the labs to accommodate the
specialized software used by the engineering students was a perpetual
chore—and it was only getting more difficult to get Ghost Solution Suite
to work with newer hardware and operating systems. Not only was this
frequency of computer imaging a drain on IT resources, the IT team also
had to refresh and maintain dedicated hardware solely to serve as a gold
image for each lab every year. Fortunately, SmartDeploy® provided a way
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