A key commitment Lutz & Petty makes to their communities, and what sets them apart from other legal experts, is their promise of prompt communication. They guarantee responses to inquiries within 24 hours during business days to better help prospective and current clients. As small business owners that care deeply about the work they do for their community, Lutz & Petty require the best communication tools to ensure they never miss a call, as it could be regarding a critical and timely request. Requirement for Services Before partnering with Atlantic Broadband, Lutz & Petty worked with another provider for internet and a Voice over IP (VoIP) solution for approximately four years since the firm’s founding. While they were relatively satisfied with the suite of features these solutions offered, the firm struggled with frequent service outages. During phone calls with clients, they would regularly experience trouble with call quality and reliability, creating a disruption to the service they were able to provide their clients.
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