Claims processes form a matrix of internal, customer and third party touch points, each with differing demands and data requirements. Even for the most straightforward cases, this creates claims that take longer to settle and which cost more for the insurer to handle. At large insurers, it’s a challenge that’s compounded by complex operating models which lack process standardization across lines of business, regions and functions, pushing operational costs up further.
This ebook looks at the dots that form steps in the claims process, and how intelligent automation can connect them to create efficiencies, streamline processes and provide a better customer experience.
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