Even in the most ordinary of times, state and local
governments are under constant pressure to meet their
core mandates—better serving constituents—while finding
ways to do the most good possible despite chronically lean
budgets and resource constraints. But when such daily
demands are tested by a once-in-a-century crisis, resources
and tools can be stretched to the breaking point.
The COVID-19 pandemic generated massive, rapid
disruption in every aspect of life in every country on earth—
and governments scrambled to respond. Almost every
public agency was urgently pressed to deliver massively
increased services in radically different, and more difficult or
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