Executive Summary

The modern digital economy offers exciting opportunities for companies prepared to capitalize effectively. Customers today are demanding more compelling experiences— more innovative and customer-centric, and higher quality—and the ability to meet these expectations can be a powerful competitive differentiator. These requirements also support adopting DevOps processes, accelerating the continuous integration/ continuous delivery (CI/CD) pipeline; and increasing service quality through more effective IT service management and IT operations management (ITSM and ITOM). With markets moving quickly, IT must be able to meet these goals with digital speed and agility—without increasing risk. 

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