Essential Strategies for Proactive Customer Service

"Successful customer service operations of the future will be simple, predictive, proactive, and responsive—all while reducing service costs by 25 to 50% for service-based industries such as banking and insurance, according to McKinsey. But the truth is, it’s time for all industries to start thinking about proactive service. Because whoever your
customers may be, they’ll compare your service to the best service experience they’ve ever had, and that often"
includes proactive service.
Download this guide and learn how to develop a simple strategy that balances the needs of your current service
model with the opportunities of your proactive future.

First Name

Last Name

Job Title

In which industry do you work?

Company Name

Address

City

State

Postal Code

Country

Phone

How many people are employed by your entire organization?

Company Revenue

When do you plan to enhance or upgrade your customer service solution?
Immediately In 6-12 months In 12+ months No immediate plans

When it comes to selecting a new software solution for your organization, are you
The decision- maker An influencer None of the above

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