Five Steps to Master Digital Customer Engagement

Why digital customer engagement is essential now

According to a 2020 survey from McKinsey & Company, consumers’ rate of digital adoption accelerated by three to four years in just over a few months.1 The same study estimates companies accelerated their digital transformations by a sevenyear increase. It’s no wonder businesses are responding at astonishing speeds — they’re following the money. This year, customers will spend 25% more with companies that get digital transformation right.

Digital channels like web chat, social messaging apps and chatbots hold tremendous potential for customer engagement and support. And while there’s great appetite for them from both customers and businesses, customer experience leaders often feel they’ve yet to realize the full potential of these digital channels.

First Name

Last Name

Job Title

In which industry do you work?

Company Name

Address

City

State

Postal Code

Country

Phone

How many people are employed by your entire organization?

Company Revenue

I consent to have this website store my submitted information so they can respond to my inquiry. See your Privacy Policy to learn more about how we use data.