Executive summary

As organizations accelerate their digital transformation, the traditional roles of information technology asset management (ITAM) and software asset management (SAM) are under pressure. Many ITAM and SAM practices continue to be largely focused on audits and compliance. But as cloud and SaaS become increasingly larger parts of technology spend, it’s important for ITAM teams to reimagine their roles in order to remain relevant. They must evolve and expand beyond compliance and ensure they’re aligned to strategic IT initiatives across complex hybrid IT environments. The Flexera 2021 State of ITAM Report reveals the current maturity of ITAM teams and the value they’re delivering to their organizations. It also provides a view of the future of ITAM and how organizations plan to evolve in order to serve the needs of the digital enterprise. Leveraging this data can help IT professionals benchmark their own IT asset management practices and plot a course to align with the strategic needs of the IT team.