Forrester: Mastering Perpetual Change

Executive Summary

During the pandemic, business agility shifted from an intangible objective to an urgent necessity. Organizations that could recalibrate their business processes and improve their digital delivery were well positioned to adapt to economic turbulence both in supply and demand.
Global IT managers and directors recognize application and data workflow orchestration as valuable, but it often remains a work in progress. While 70% of survey respondents reported their companies plan to prioritize improving flexibility and agility over the next 12 months, nearly the same percentage conceded that their organizations lack a cohesive strategy to make this happen.

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During the pandemic, business agility shifted from an intangible objective to an urgent necessity. Organizations that could recalibrate their business processes and improve their digital delivery were well positioned to adapt to economic turbulence both in supply and demand.