Forrester Wave™: Digital Process Automation Software, Q4 2021

"In our 23-criterion evaluation of digital process automation (DPA) providers, we identified the 14 most significant ones — AgilePoint, Appian, Axon Ivy, Bizagi, Bonitasoft, Hyland, IBM, Kofax, Microsoft, Newgen Software, Nintex, OpenText, Pegasystems (Pega), and ServiceNow — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development professionals select the right one for their
needs."In its Q4 2021 Forrester Wave report, Forrester named IBM a leader in digital process automation, offering its
highest ranking in all 3 evaluation categories: the vendor’s current offering, strategy and market presence.

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Technology leader Project Owner CIO CTO/Decision Maker VP or GM or Head of IT, ITOps, Infrastructure Executive of Application Development CIT Ops/Cloud Ops, DevOps SRE Enterprise Architect

Which AIOps capability may interest you?
Technology leader Project Owner CIO CTO/Decision Maker VP or GM or Head of IT, ITOps, Infrastructure Executive of Application Development CIT Ops/Cloud Ops, DevOps SRE Enterprise Architect

Which AIOps capability may interest you?
Incident resolution: Identify and gather signals across a variety of structured and unstructured data sources Application operation: Identify downstream dependencies and automate to proactively prevent outages Observability: Use data to provide transparent view of logs, metrics and dependency maps, across every unit of work Governance and compliance: Detect anomalies in policy violations and governance events and automate runbooks to deploy automatically Cost : Define cost models and automate to optimize your infrastructure and application deployments

How soon does your organization need to identify or purchase a solution to address business automation issues?
Within 3 months 3-6 months 6-9 months

Do you know if your company has allocated budget to address this area? If so, do you have a rough estimate of the budget?
Less than $25,000 $25,000 - $50,000 $50,000 & above

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