The digitalization of ecosystems, competing on customer experience, trade uncertainty and circular economy concepts had the supply chain profession entering 2020 amid an evolution. We were reshaping how we organize, operate and define the profession.
In an unforeseen plot twist, COVID-19 caused a dramatic shift. The evolution suddenly became a revolution. It was an unprecedented year that was marked by a global pandemic that brought over 1.6 million deaths and uneven economic impacts. From a business perspective, some industries benefited, many did not. It was a year further punctuated by a polarizing political climate highlighted by a contentious United States presidential election, a slow-moving post-Brexit transition and social upheaval sparked by graphic incidents of brutality rooted in systemic racism.
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