Key Findings

  • Globally, COVID-19 forced healthcare delivery organizations (HDOs) to rapidly innovate and adopt virtual models of care delivery. The long-term impact is transformational, and the ability to deliver care outside of the four walls of the hospital is now a critical capability.
  • Healthcare consumers are now, more than ever, empowered to take control of their own health and wellness. Technology advances and legislative changes enable consumers to measure, assess and monitor their own health remotely and mediate the use of their personal health information by others.
  • With inflexible IT portfolios, the ability for business differentiation dissolves and the capacity for innovation and agility shrink. Monolithic and uneconomical electronic health record (EHR) solutions are now impeding digital transformation efforts for many HDOs.

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