How 5 Enterprises Consolidated ITSM to Reduce Costs

Introduction

This eBook takes you through the digital transformation of five leading brands: SAP SuccessFactors, Experian, Group Health (Kaiser Permanente Washington), Al Jazeera Media Network, and Royal Bank of Scotland.

Each company has a section in the eBook. The sections detail the vision the companies had, the challenges they faced with their legacy ITSM, why they switched to ServiceNow solutions, and the numerous benefits they realized following the switch.

First Name

Last Name

Job Title

In which industry do you work?

Company Name

Address

City

State

Postal Code

Country

Phone

How many people are employed by your entire organization?

Company Revenue

Has your company allocated budget to address your IT service management solution? If so, do you have a rough estimate of the budget?
Yes No

How would you describe your role in the IT Decision-Making process?
Main Decision Maker Buyer Influencer Evaluator/Recommended Part of a committee or team No Role

Is delivering resilient IT services on a single ITSM cloud platform a priority for your organization?
Yes No

When do you anticipate making a purchase for an IT service management solution?
Less than 1 Month 1 to 3 Months 4 to 6 Months 7 to 12 Months More than 12 Months

Estimate budget

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