Customer service teams experience a lot of
small friction points that slow down their
day-to-day operations. These include:
Slow customer responses through email
Meandering conversations via calls
Manual follow-ups over email and phone
Solution
Customers enjoy texting businesses far
more than they enjoy calling or emailing.
Customer service teams also see internal
benefits.
Business SMS platforms help customer
service teams send, receive, and organize
customer messages from channels
including native SMS apps and over-the top (OTT) apps, like Facebook Messenger,
Apple Business Chat, and WhatsApp.
