• Challenge 
  • Customer service teams experience a lot of small friction points that slow down their day-to-day operations. These include:
  • Slow customer responses through email 
  • Meandering conversations via calls 
  • Manual follow-ups over email and phone 

  • Solution 
  • Customers enjoy texting businesses far more than they enjoy calling or emailing. Customer service teams also see internal benefits. 
  • Business SMS platforms help customer service teams send, receive, and organize customer messages from channels including native SMS apps and over-the top (OTT) apps, like Facebook Messenger, Apple Business Chat, and WhatsApp. 

   From Hey Market

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