Some organisations already had tools in place,
while others scrambled to fill the gap. However, all
of them had to adapt to fast-changing conditions.
We surveyed 240 IT decision-makers across
industries and in multiple countries to highlight
what worked, what changed, the lessons they
learned and how they’re moving forward.
While a range of industries and businesses faced
unique challenges, bold investment in technology
and a willingness to transform daily operations
helped them adapt. IT leaders demonstrated a
focus on empowering people to be connected and
productive. They also recognised how important
data security is to ROI in hybrid-work and device
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