How Remote Access Helps Enterprises Improve IT Service and Employee Satisfaction

INTRODUCTION

Always-on, always-up, 24/7/365 service isn’t just a nice-to-have; it’s a basic business requirement. Business today happens at the speed of light. And because end users are in constant motion, they often need instant support.

These people rely on you to solve software problems, fast. And they’re not always in the office, where IT help desk technicians can offer in-person support. They’re out on the road, in hotel rooms or enduring crowded airport lounges between flights. Can they wait an hour while you navigate the fix for their particular operating system? They can’t.

The amount of people who work remotely at least once per week has grown by 400 percent since 2010.¹ The benefits are clear to productivity, employee retention, and the bottom line. Support technicians need to be prepared to assist more end users than ever.

In this eBook, you’ll discover how enterprise support technicians are using remote access to troubleshoot and resolve technical issues for mobile workers.

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