The future of work is already here

After a year of global disruption in 2020, the conversation around the future of work has intensified. Even before the pandemic, employees, business leaders, and analysts were already thinking about how work needed to evolve, but the crisis brought the future cascading into the present. Virtually overnight, millions of companies and workers became part of a yearlong global experiment in remote working, pushing their collaboration and productivity tools to the test across living rooms and time zones and continents. While some organizations were able to launch new solutions or adapt existing ones to keep their people connected and productive, many struggled.