Now that 2020 proved people can work remotely and still get amazing work done, customer support and service leaders are making the remote trend permanent. According to a Gartner survey from 2020, 80% plan to increase work from-home programs. But they’re not all doing it for the reasons you may think. 
Yes, going remote satisfies how more people want to work, and it helps businesses manage costs. It also goes so much further than that. 
When leveraged strategically, working with more remote professionals enables teams to maintain the high level of service customers expect, no matter how technology changes and budgets tighten.

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