Enhancing productivity within the contact center is on the top of the to-do list for most customer service managers and executives. At first glance, this may seem like a daunting task. But when armed with information, motivation and dedication, managers can significantly improve the productivity of their agents and contact center as a whole with relative ease.

This e-book recommends tips, tools and practices to enhance agent productivity within the contact center. It compiles information from contact center industry leaders, workplace productivity best practices and psychological principles to provide everything you need to increase agent productivity within your contact center.