Enhancing productivity within the contact center is on the top
of the to-do list for most customer service managers and executives.
At first glance, this may seem like a daunting task. But when armed
with information, motivation and dedication, managers can significantly
improve the productivity of their agents and contact center as a whole
with relative ease.
This e-book recommends tips, tools and practices to enhance agent
productivity within the contact center. It compiles information from
contact center industry leaders, workplace productivity best practices
and psychological principles to provide everything you need to increase
agent productivity within your contact center.
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