In this whitepaper, we will discuss the emergence of a new category of HR and workforce productivity software, the employee experience platform (EXP). The EXP provides middleware connectivity, digital workflows, case management, process management, and knowledge management to help companies give their employees a single place to manage work-related tasks, HR requirements, and job transitions. Grown out of the case management and employee portal market, EXPs shield employees from complex and heterogeneous back-end systems and give employees a single place to go for a wide range of services. When implemented well, the EXP platform can also enable AI, nudges, mobile apps, and cognitive interfaces to make employees’ work lives more productive and engaging.

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