Human-AI Collaboration For Happier Customers

Humans are adopting voice technology faster than any other technology in history, even faster than the internet or smartphones.Today, more than half of U.S. adults [more than 136 million] use voice technology each month. 94% of those users say that voice as an interface not only saves time but improves their quality of life.
Still, consumers are split on using voice technology for customer service interactions:
55% prefer to speak to a human
54% also said they would choose AI over a human customer service rep if it saved
them 10 minutes.

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