Most major changes take many years to complete. Such was the case with working from home. The benefits and difficulties associated with virtual working arrangement (where “virtual” refers to something other than a physical presence at an office or other traditional place of work) have been discussed for decades and working remotely had gained acceptance in some quarters before the pandemic. With the pandemic’s social distancing requirements, the slow change to widespread remote working arrangements was accelerated in an instant. And it has had a pronounced effect on business. When practically everybody is working from home, the potential for disruption touches information systems and facilities, the connections to third-parties and, of course, to customers.
