Organizations Risk Downtime When Manual Signatures Are Status Quo

Critical business activity grinds to a halt when well-established manual steps to sign a document are disrupted. In organizations without end-to-end digitally transformed document processes, such as supply chains dependent on a person who knows the routine or generates required paperwork, single points of failure in business continuity are exposed. The customer and employee experiences deteriorate when friction remains in the process.
Often, digital transformation projects do not include modernizing document signing processes if existing procedures are in place - just walk down the hall to get a permit signed or fax a letter to a partner for approval. Forced remote work and office closures will catch organizations off guard when they cannot gather in-person signatures on vital documents. According to TrustRadius, interest in electronic signature (e-signature) software jumped 511% in April 2020.

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