IDC Marketscape Enterprise

IDC OPINION

The way enterprises do business has changed dramatically over the past year due to the COVID-19 pandemic. This disruption gave organizations of all sizes a reason to look for scalable, flexible, cloudbased digital solutions such as unified communications as a service (UCaaS) as a means of doing business easier and be more cost effective. Without cloud-based unified communications (UC) services, it is difficult to empower employees to communicate easily, share information, and meet as needed with colleagues, customers, and partners. Of course, some large organizations had already begun their digital transformation journeys before the start of 2020, but nearly overnight the urgency grew. Enterprises suddenly faced the challenges of enabling communications and collaboration across a remote, sometimes globally dispersed, workforce amid the evolving pressures of business continuity and satisfactory experiences for sales and customer service

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