Executive summary

  • The retail sector has undergone dramatic changes in 2020. The shift to digital has accelerated, with many organizations speeding up their digital transformation journey. As we move into a postCOVID-19 operating environment, we have seen some retail businesses survive and thrive while others are still struggling.  

  • To understand the current state of retail digital transformation, Google Cloud commissioned IDC Retail Insights to conduct research into Asia/Pacific’s retail digital pulse and develop a Google Cloud Retail Digital Index. 

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