Improving Service and Reducing Costs in Contact Centers

No matter the communication channel, a good customer service experience can have a significant impact on business metrics. From increasing efficiency to enhancing insights, contact centers are key to securing consumer loyalty and purchasing. A contact center outfitted with the right technology across diverse channels, including telephone, messaging apps, and social media, can support resolving customer issues quickly, tracking engagements, and capturing data. But, while many companies are interested in applying advanced technology to improve customer interactions, they struggle with how to drive efficiencies and improve automation in the service experience. A key element in transformation? Adding machine learning.

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