Intelligent Service and the Path to CX Excellence

"If we’ve learned anything in recent years, it’s the importance of being agile and listening to our customers. The pandemic turned service departments upside down—abruptly shutting down call centers, then reopening with remote workers. At the same time, many service departments were overwhelmed with requests and needed to figure out new ways to help customers without long wait times."

Digital customer service emerged as the answer. And according to McKinsey, the majority of customers who moved online are likely to stay there. It’s up to service organizations to keep up, or risk falling behind. That starts by

putting the customer at the center of every experience and being ready to respond no matter where they are in the

customer journey. Download this simple guide to ensure that your company is providing the best digital support

possible.

First Name

Last Name

Job Title

In which industry do you work?

Company Name

Address

City

State

Postal Code

Country

Phone

How many people are employed by your entire organization?

Company Revenue

When do you plan to enhance or upgrade your customer service solution?
Immediately In 6-12 months In 12+ months No immediate plans

When it comes to selecting a new software solution for your organization, are you
The decision- maker An influencer None of the above

"Yes, I subscribe to marketing communications from Oracle about its products, events and services.This is cohosted by DemandScience and Oracle. Both companies will process your personal information. Each party will be responsible for managing their own use of your personal information. By filling and submitting this form you understand and agree that Oracle processes your personal information in accordance with the Oracle Privacy Policy Additional details regarding Oracle’s collection and use of your personal information, including information about access, retention, rectification, deletion, security, cross- border transfers and other topics, is available in the Oracle Privacy Policy.
Yes No

Privacy Policy to learn more about how we use data.I consent to have this website store my submitted information so they can respond to my inquiry.See your Privacy Policy to learn more about how we use data.