Is Text Messaging the Future of Customer Services

In 2002, 62% of Americans owned a cell phone┬╣. Today, almost two decades later, cell phone
ownership among Americans is up to 96%. With these devices, we can access information faster, get answers to our questions sooner, and interact with other people with far less effort than ever before in history.
Mobile phones have changed the way people communicate with one another forever. Conversations that used to happen over long phone calls have been replaced with quick, instant bursts of text messages, sent back and forth between two people or more.

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