Leveraging Automation and Analytics to Prevent Customer Support Escalations

Customers expect fast, intelligent responses and resolution times when they have an issue. When your support agents don’t have answers available at their fingertips, their response time increases, or worse, the support case gets escalated to a higher tier of support. Support escalations are difficult to manage, are operationally expensive, and result in a higher chance of a customer churning. But what if you could eliminate this issue by predicting escalations before they occurred?
In this eBook, you’ll learn how to:
1)Enable support agents with all of the knowledge needed to resolve tickets in real time
2)Prioritize the right customers and support issues to improve customer outcomes
3)Leverage AI, Automation and Predictive Analytics to prevent escalations from occurring

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