• Introduction

  • In 2017, Paysafe published the first two volumes in its Lost in Transaction series; reports which looked at payments trends in the UK, US and Canada from both consumer and merchant perspectives. This new volume, Lost in Transaction: Payment Trends 2018, updates some of the findings from those reports – in particular the ongoing popularity of cash, the merging of cash with new digital payment formats, and the rise of contactless and digital wallets. It also adds two new countries to the mix, Germany and Austria, where some important trends around cash replacement systems and payment by invoice are emerging. 
  • This report also includes new data on the frictionless payment technology that is being widely hailed as the future of retail. From stores that track the items you pick up and bill you for them transparently, to fridges that automatically re-order food items as stocks become low, advances in frictionless payments are coming thick and fast – the latest digital trend to disrupt centuries-old retail models.

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