Desktop as a service (DaaS), the cloud-based iteration of the virtual desktop, offers a number of compelling productivity benefits. Making the move to DaaS involves aligning security with productivity, however. Security is what makes DaaS-driven productivity feasible. Taken from reviews on IT Central Station, this paper explores the security features IT managers find beneficial in a DaaS solution. It is based on their experiences with DaaS as a part of Citrix Virtual Apps and Desktops cloud services. For one thing, it is essential to ensure security for remote, DaaS-based users. As these real users have also found, critical security factors include security analytics, support for policies like zero trust and endpoint security.