The Citizen Engagement Challenge

• At the same time, they must cope with rapid operational and policy changes such as responding to external issues or the need to comply with stringent security and compliance requirements. Many public sector organizations have accelerated the adoption of new approaches to service delivery, completing change programs in weeks or months, instead of years. 

• Add to this the overarching requirement to make effective, proper and ethical use of huge amounts of public money and data, and the demands are significant.