The COVID-19 pandemic highlighted how unprepared many organizations were to deal with this kind of crisis. The rapid shift to shut down facilities and move to remote operations resulted in organizations scrambling to find ways they could continue to communicate with their people and share the updates they needed to understand how the situation was being dealt with. No one wants to be caught off guard when an emergency occurs. Even the most unlikely of scenarios can have a devastating impact if organizations do not have the tools and plans in place to successfully manage a crisis.
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