Executive summary

Multifaceted threats, complex technology solutions, difficulties in hiring and retaining qualified security staff, and the need to keep businesses running in the face of adversity are problems that the vast majority of organisations are grappling with on a day-to-day basis. Detecting and responding to threats before real damage can be done in such an environment is a challenge that many cannot meet. This gap cuts across organisations of all sizes in all industries. 
Managed detection and response (MDR) service providers have stepped into this void. They help organisations cut through the complexity while acting as an extension of an organisation’s security team, as and when they are needed. Whilst there are many vendors in an alreadycrowded market and there are also different flavours of services that they offer, there are non-negotiable capabilities that must form the basis of any viable MDR service. 

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