Transform ITSM for the Modern Digital Economy

As enterprises across the world adjust to accommodate the surge of remote workers, ensuring adequate IT capacity becomes even more critical. And while it is indeed critical to ensure there are sufficient IT resources available to run the business, it is equally critical not to overprovision and have wasted, unused, or underused resources consuming IT budget dollars.
A recent IDG survey of 150 IT decision makers across the U.S., U.K., Germany, and France revealed a majority of those respondents (86%) find it “very challenging” or “extremely challenging” to optimize their IT resource capacity to adequately meet changing business demands.

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