Executive Summary

As the speed of digital innovation accelerates, I&O organizations need to increase deployment velocity while meeting ever-increasing demands for high quality of service. This makes effective change management more important than ever. To keep pace with the demands of the business and deliver highly compelling services and solutions, IT must leverage automation to work more quickly and efficiently. But automation in itself isn’t a magic bullet. It must be implemented thoughtfully, with processes in place to eliminate the need for extensive human judgment and interaction without increasing risk. In this sense, the kind of step-by step, methodical approach that has traditionally led to complaints about the speed of change management now becomes the key to its success at DevOps velocity. By basing automation on strict procedures and guidelines, and bringing together the right data at the right time, organizations can ensure effective change management while accelerating success. 

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