The way we work has, is and will always be changing—that is the only constant. New communication capabilities are enabling both remote workers and those who choose to work in the “gig economy” to stay connected despite being geographically disperse. Automation has long saved workers valuable time on mundane tasks, such as data entry and transcription, but the leaps in new interface techniques such as RPA and voice recognition promise new levels of efficiency not yet dreamed of. As our workplace continues to evolve, employees’ expectations of their employers are growing. I just finished a webcast where we talked about the notion of “micro moments” and how our people are listening for clues in every interaction. Modern workers are looking for organizations that offer them flexibility, autonomy and purpose. To borrow a phrase from Daniel Pink, they crave a “talent experience” that is both meaningful and transformative.
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