New communications apps have certainly made it easier for some employees to do their jobs from the comfort of their own home, but for some industries and positions, such as call center workers, managers question whether the practice could lead to lower productivity. 

Though you may not be thrilled about having your employees work remotely, there are numerous business benefits to having a remote customer support team. Here are some of the top advantages of working in remote teams, from home or local coffee shops. If your contact center has the ability to utilize a remote workforce, this change may make a powerful, beneficial difference to the way you do business.