As the ways we communicate continue to evolve,
customer support teams are experiencing dramatic
industry changes. And with those changes come
both challenges and opportunities to stand out from
the crowd and deliver exceptional customer service.
Customers now expect immediate, round-the-clock
support, and if this expectation is not met, your
company loses trust. Additionally, customers expect
companies to be consistent in their communication
across different channels — including phone, chat,
email, and social media.
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